How an eCommerce Hire Scales Your Online Store Without Scaling Your Headcount
What an eCommerce Hire Can Do For Your Business
eCommerce Admin | Marketplace Manager | Online Store Support
A Philippines-based eCommerce hire through Tarino can take on the tasks below. Use this as a guide when scoping the role before your discovery call.
STORE & PRODUCT MANAGEMENT
Task | What this looks like in practice |
|---|---|
Product listing creation | Creating and publishing product listings on Shopify, WooCommerce, Amazon, eBay, or similar. Writing descriptions, adding images, and setting pricing. |
Product data management | Maintaining accurate product information including SKUs, variants, pricing, inventory levels, and categories across all channels. |
Inventory management | Monitoring stock levels, flagging low-stock items, and coordinating reorder requests. Reconciling inventory across platforms. |
Pricing updates | Updating pricing across the store and marketplaces in response to promotions, cost changes, or competitor pricing. Applying discount codes. |
Image & content updates | Uploading and optimising product images. Updating copy, banners, and homepage content as directed by the marketing team. |
ORDERS & FULFILMENT
Task | What this looks like in practice |
|---|---|
Order processing | Processing and confirming orders accurately. Coordinating with warehouse or 3PL for fulfilment. Managing order exceptions. |
Returns & refunds management | Processing return requests and refunds via the platform or payment gateway. Communicating with customers throughout the process. |
Customer enquiry management | Responding to pre-sale and post-sale customer enquiries via email, chat, or marketplace messaging within agreed timeframes. |
Shipping & tracking | Generating shipping labels, booking couriers, and providing tracking information to customers. Following up on delayed or lost parcels. |
Dispute & chargeback management | Managing marketplace disputes and payment chargebacks. Compiling evidence and submitting responses within required timeframes. |
REPORTING & OPTIMISATION
Task | What this looks like in practice |
|---|---|
Sales & performance reporting | Producing weekly or monthly reports on revenue, conversion rate, average order value, and channel performance. |
Marketplace account management | Managing Amazon Seller Central, eBay Seller Hub, or similar accounts. Monitoring account health, responding to flags, and maintaining compliance. |
Promotions & campaign support | Setting up promotional codes, flash sales, and bundle deals in the platform. Coordinating with the marketing team on campaign timing. |
Competitor research | Monitoring competitor pricing, product ranges, and promotional activity. Summarising findings and flagging opportunities. |
Review & reputation management | Monitoring and responding to product and seller reviews across platforms. Escalating negative feedback for resolution. |
Why eCommerce operators hire offshore
The operational side of running an online store is relentless — listings to update, orders to process, disputes to manage, reviews to respond to. It's high-volume, detail-heavy work that doesn't need to sit on your plate or cost you a full Australian salary. Philippines-based eCommerce professionals are experienced across all the major platforms and can operate independently within your existing workflows from day one.
How Tarino finds the right person
Every candidate Tarino places is video screened, practical task assessed, and background checked through Veremark before you see their profile. For eCommerce roles specifically, we look for platform fluency (Shopify, Amazon, eBay), strong written English for customer-facing comms, and a track record of working autonomously in fast-moving store environments.
Ready to scope the role?
If the task list above looks like work that's currently sitting with you or spread across your team, it's worth a conversation. Book a discovery call with Tarino and we'll help you define the role, set expectations, and find the right person — for a one-time placement fee of $5,000 + GST, no ongoing markups.