What a Mortgage Broking Hire Can Do For Your Business

Email & inbox management

Organising, responding to, and actioning client and lender emails. Sorting to CRM folders for compliance tracking.

Calendar & appointment setting

Managing the broker's calendar. Booking client consultations, scheduling lender meetings, sending reminders.

CRM management

Maintaining accurate client records in platforms like MyCRM, Salesforce, or HubSpot. Logging all interactions and follow-up tasks.

File & document management

Organising electronic files across Google Drive, OneDrive, or SharePoint using consistent naming and folder structure.

Data entry

Inputting client and loan data accurately across systems. Meeting turnaround expectations.

Meeting minutes

Recording and distributing clear meeting notes with action items after client or internal meetings.

Process documentation

Writing and maintaining SOPs, process guides, and training materials as workflows evolve.

Client fact-find & information gathering

Identifying required information for the loan application. Following up with clients to close gaps in residential history, income, and ID.

Document collection & verification

Identifying required supporting documents based on client circumstances (PAYG/self-employed, purchase/refinance). Checking validity and currency.

Serviceability calculations

Running generic and lender-specific serviceability calculators. Accurately calculating PAYG, overtime, bonus, and self-employed income per lender policy.

Product research & comparison reports

Generating product comparison reports based on client preferences. Lodging pricing and cashback requests with lenders.

Policy research & credit scenarios

Researching lender credit policy via policy documents, aggregator CRM, and tools like Brokerpedia. Running scenarios with BDMs and credit hotlines.

Application packaging & pre-fill

Pre-filling AOL and lender application forms. Ordering upfront valuations. Confirming all documents are present before submission.

Compliance & NCCP documents

Generating Credit Proposal Disclosure, Needs Analysis, and Preliminary Assessment documents. Updating to reflect broker instructions.

Submission notes

Drafting clear submission notes covering product suitability, best interest duty obligations, income calculations, and living expense commentary.

Loan lodgement

Submitting applications via ApplyOnline. Uploading supporting documents and broker notes to both CRM and AOL.

Valuation orders

Requesting and monitoring property valuations. Responding promptly to lender follow-up requests.

Loan tracking through to settlement

Monitoring application progress at each stage. Handling routine requests independently. Escalating complex issues to the broker.

Post-settlement follow-up

Managing post-settlement client onboarding, banking product setup, fixed/IO expiry follow-ups, and loan review communications.

Credit report retrieval & review

Obtaining credit reports from relevant bureaus. Reviewing for discrepancies and preparing summaries for broker review.

Financial statement analysis

Evaluating client income, assets, and liabilities. Comparing against lender benchmarks and industry standards.

Borrower credit assessment

Assessing creditworthiness based on lender criteria. Identifying potential issues or red flags before submission.

Risk analysis documentation

Preparing credit analysis summaries and risk reports to support broker decision-making and lender submissions.

Compliance file preparation

Compiling credit files for compliance audits. Ensuring all documentation meets regulatory and lender requirements.

Lender communication

Coordinating with lenders for additional information or clarification. Following up on outstanding queries.

Market research

Researching current lending trends, interest rates, and lender product changes to keep the broker informed.