What a eCommerce Hire Can Do For Your Business
What a eCommerce Hire Can Do For Your Business
eCommerce Admin | Marketplace Manager | Online Store Support
A Philippines-based eCommerce hire through Tarino can take on the tasks below. Use this as a guide when scoping the role before your discovery call.
STORE & PRODUCT MANAGEMENT
Task | What this looks like in practice |
|---|---|
Product listing creation | Creating and publishing product listings on Shopify, WooCommerce, Amazon, eBay, or similar. Writing descriptions, adding images, and setting pricing. |
Product data management | Maintaining accurate product information including SKUs, variants, pricing, inventory levels, and categories across all channels. |
Inventory management | Monitoring stock levels, flagging low-stock items, and coordinating reorder requests. Reconciling inventory across platforms. |
Pricing updates | Updating pricing across the store and marketplaces in response to promotions, cost changes, or competitor pricing. Applying discount codes. |
Image & content updates | Uploading and optimising product images. Updating copy, banners, and homepage content as directed by the marketing team. |
ORDERS & FULFILMENT
Task | What this looks like in practice |
|---|---|
Order processing | Processing and confirming orders accurately. Coordinating with warehouse or 3PL for fulfilment. Managing order exceptions. |
Returns & refunds management | Processing return requests and refunds via the platform or payment gateway. Communicating with customers throughout the process. |
Customer enquiry management | Responding to pre-sale and post-sale customer enquiries via email, chat, or marketplace messaging within agreed timeframes. |
Shipping & tracking | Generating shipping labels, booking couriers, and providing tracking information to customers. Following up on delayed or lost parcels. |
Dispute & chargeback management | Managing marketplace disputes and payment chargebacks. Compiling evidence and submitting responses within required timeframes. |
REPORTING & OPTIMISATION
Task | What this looks like in practice |
|---|---|
Sales & performance reporting | Producing weekly or monthly reports on revenue, conversion rate, average order value, and channel performance. |
Marketplace account management | Managing Amazon Seller Central, eBay Seller Hub, or similar accounts. Monitoring account health, responding to flags, and maintaining compliance. |
Promotions & campaign support | Setting up promotional codes, flash sales, and bundle deals in the platform. Coordinating with the marketing team on campaign timing. |
Competitor research | Monitoring competitor pricing, product ranges, and promotional activity. Summarising findings and flagging opportunities. |
Review & reputation management | Monitoring and responding to product and seller reviews across platforms. Escalating negative feedback for resolution. |